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title: "Terms & Conditions | Gildergreen Tree Surgery"
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Bedford, Bedfordshire [lee@gildergreentreesurgery.co.uk](mailto:lee@gildergreentreesurgery.co.uk)

Mon–Fri 8:00am–5:00pm  £5m Insured · NPTC Qualified 

[![Gildergreen Tree Surgery](/__l5e/assets-v1/c5d66592-e3a3-44f9-8aff-2daf6e920856/gildergreen-logo.png)](/)

[About](/about)

[Services](/services)

[Areas](/service-areas)

[Our Work](/our-work)

[Contact](/contact)

[01234 676624](tel:+441234676624)[Request Free Estimate](/contact)

1.  [Home](/)
2.  Terms & Conditions 

Legal

# Terms & Conditions

Last updated: 11 June 2026

## 1\. About These Terms

These terms govern your use of this website and form the basis of any enquiry made through it. Where you engage Gildergreen Tree Surgery for tree work, a separate written quotation will set out the specific scope, price and timeline.

## 2\. Website Use

You may browse this site for personal, non-commercial purposes. You may not copy, reproduce, scrape or republish any content, imagery or design without our prior written consent.

## 3\. Quotes & Estimates

All written quotes are valid for 30 days from issue unless otherwise stated. Quotes are based on the scope and site conditions observed at the time of the site visit; significant changes uncovered on the day (e.g. concealed decay, additional limbs identified as unsafe) will be priced and signed off before any additional work is carried out.

## 4\. Payment

Payment is due on completion of the work. We accept bank transfer and cash; no deposits are required for standard domestic jobs. Stage payments may apply on larger or multi-day works, as set out in the written quote.

## 5\. Site Access & Safety

You agree to provide safe and unobstructed access to the work area on the agreed date, including parking for our vehicles and chipper. For climbed or sectional work we require a clear drop zone — we will mark this out on the day. Pets, children and unrelated parties must be kept clear of the work area at all times.

## 6\. Tree Preservation Orders & Conservation Areas

Where the trees concerned are subject to a TPO or sit within a Conservation Area, statutory consent must be in place before work begins. We can handle the council application on your behalf for a small fee, which is deducted from your bill if you go ahead with the work. The 6-week determination period sits with the council, not us.

## 7\. Insurance

Gildergreen Tree Surgery is fully insured through Arborisk — £5m public liability and £10m employers' liability cover. Evidence of cover can be supplied on request prior to works commencing.

## 8\. Cancellation

You may cancel a booked job up to 48 hours before the scheduled start without charge. Cancellations inside 48 hours may incur a mobilisation fee covering crew time already committed. Statutory consent fees already paid to the council remain payable.

## 9\. Limitation of Liability

To the maximum extent permitted by law, Gildergreen's total liability under any contract is limited to the contract value. Nothing in these terms excludes liability for death, personal injury caused by negligence, fraud, or any liability which cannot be excluded by law.

## 10\. Governing Law

These terms are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.

## 11\. Contact

Gildergreen Tree Surgery · Bedford (MK43), Bedfordshire · 01234 676624 · [lee@gildergreentreesurgery.co.uk](mailto:lee@gildergreentreesurgery.co.uk).

[Return to homepage](/) · [Privacy Policy](/privacy-policy)

![Gildergreen Tree Surgery](/__l5e/assets-v1/c5d66592-e3a3-44f9-8aff-2daf6e920856/gildergreen-logo.png)

NPTC qualified tree surgeons (CS30/31/32/38/39/40/41) led by Lee Gilder. 15 years' experience caring for trees across Bedfordshire and the East Midlands. Friendly, professional, considerate — and all of our by-product is recycled into biomass energy and seasoned firewood.

[01234 676624](tel:+441234676624)[07576 553188](tel:+447576553188)

Line open 24/7

[lee@gildergreentreesurgery.co.uk](mailto:lee@gildergreentreesurgery.co.uk)

Bedford, Bedfordshire

Mon–Fri 8:00am–5:00pm

[Facebook](https://www.facebook.com/profile.php?id=100091349033381) [Checkatrade](https://www.checkatrade.com/trades/gildergreentreesurgery)

## EXPLORE

-   [About](/about)
-   [Services](/services)
-   [Areas](/service-areas)
-   [Our Work](/our-work)
-   [Contact](/contact)

## SERVICES

-   [Tree Surgery](/services/tree-surgery "Tree Surgery — Bedfordshire")
-   [Tree Felling](/services/tree-felling "Tree Felling — Bedfordshire")
-   [Stump Grinding](/services/stump-grinding "Stump Grinding — Bedfordshire")
-   [Crown Reductions, Thinning & Lifting](/services/crown-reductions "Crown Reductions, Thinning & Lifting — Bedfordshire")
-   [Tree Pollarding](/services/tree-pollarding "Tree Pollarding — Bedfordshire")
-   [Tree Pruning](/services/tree-pruning "Tree Pruning — Bedfordshire")
-   [Hedge Trimming](/services/hedge-trimming "Hedge Trimming — Bedfordshire")
-   [Garden Clearances](/services/garden-clearances "Garden Clearances — Bedfordshire")
-   [Firewood](/services/firewood "Firewood — Bedfordshire")
-   [Emergency Tree Removal](/services/emergency-tree-removal "Emergency Tree Removal — Bedfordshire")
-   [TPO & Conservation Area Applications](/services/tpo-conservation-area-applications "TPO & Conservation Area Applications — Bedfordshire")

## SERVICE AREAS

-   [Bedford](/service-areas/bedford "Tree surgeon in Bedford")
-   [Milton Keynes](/service-areas/milton-keynes "Tree surgeon in Milton Keynes")
-   [Luton](/service-areas/luton "Tree surgeon in Luton")
-   [Northampton](/service-areas/northampton "Tree surgeon in Northampton")
-   [Cambridge](/service-areas/cambridge "Tree surgeon in Cambridge")
-   [Stevenage](/service-areas/stevenage "Tree surgeon in Stevenage")
-   [Wellingborough](/service-areas/wellingborough "Tree surgeon in Wellingborough")
-   [Huntingdon](/service-areas/huntingdon "Tree surgeon in Huntingdon")
-   [St Neots](/service-areas/st-neots "Tree surgeon in St Neots")
-   [Biggleswade](/service-areas/biggleswade "Tree surgeon in Biggleswade")
-   [Hitchin](/service-areas/hitchin "Tree surgeon in Hitchin")
-   [Letchworth](/service-areas/letchworth "Tree surgeon in Letchworth")
-   [Royston](/service-areas/royston "Tree surgeon in Royston")

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